Journal of Tourism and Hospitality Management

Importance of Training and Development and its Impact on Employees’ of Hotels in Kolkata, India: An empirical study
Krishnendu Hazra, Dr. Prosenjit Ghosh, Prof. (Dr.) Partha Pratim Sengupta

Abstract
Training and development are one of the important functions of the human resource (HR) department. Now a day this function is gradually getting more important because employee turnover is relatively high in the hospitality industry. As per the requirement of the hotel, specific training is required to be imparted. Training should be considered as an investment not cost. Training plays a significant role in the hospitality industry. Training is an important HRD activity which reinforces HRP in an organization. A part of the need for internal staffing, training enhances job-related skills and also facilitates acquiring new skills required for averting skills obsolescence in an organization. Training programmes increase employee satisfaction. Training and development are inter-related to a Hotel’s growth and success. Without training the employee will not fall to help a client the way they should, the client will be left unsatisfied by the Hotel’s service and at last, the employee will become frustrated by the company management and his or her service level will drop. For this analysis purpose, we used correlation and regression. This study investigated the importance of training and development and its impact on employees in Hotel industry in Kolkata, West Bengal.

Full Text: PDF     DOI: 10.15640/jthm.v5n2a3