Journal of Tourism and Hospitality Management

The Role of Job Satisfaction on Employees’ Innovation Performance in the Jordanian Hospitality Industry
Samer M. Al-Sabi, Mukhles M. Al-Ababneh, Mousa Masadeh

Abstract
Previous research shows many significant links between employees‟ perceptions of their overall satisfaction experience in hotels, and other variables. However, the role of job satisfaction that plays on employees‟ innovation performance in the Jordanian hotels remains relatively unexplored. This research explores the link between employees‟ job satisfaction and employees‟ innovation performance. Previous research has used scales developed in a western contexts and this research aims to be one of the first researches to measure these scales in a non-western context and relevant directly to the Jordanian hotels context. The current research was carried out by measuring the data gathered through a five-point Likert scale and a quantitative approach based on a self-administered questionnaire was used. Therefore, a 45-item questionnaire, measuring job satisfaction and innovation performance, was distributed to 300 employees working in 12 five-star hotels in Jordan with a 62% response rate. The results of exploratory factor analysis presented two-dimension for job satisfaction and one-dimension for innovation performance to be both valid and reliable in the Jordanian hotel context. The results showed that the job satisfaction at five star hotels in Jordan has a positive influence on employees‟ innovation performance. At the dimensional level, the results indicated that operational working system has also a positive influence on employees‟ innovation performance but in contrary to rewarding system which has no influence on employees‟ innovation performance. In general, the relationships of job satisfaction as a whole and at the dimensional level on employees‟ innovation performance have clear implications for both theory and Jordanian hotel management. The results also raised a number of interesting and potentially new areas for future research.

Full Text: PDF     DOI: 10.15640/jthm.v7n2a16