Journal of Tourism and Hospitality Management

The Effects of Work Characteristics and Self-esteem on Work Burnout for Supervisory-levels Employees in Hotels
Dr. Hany Hosny Sayed Abdelhamied

Abstract
The hotel industry is a labor-intensive industry, depending on large number of employees with different job positions to perform the services. These employees especially supervisory-level and front line employees face much pressure from the management to meet the hotel standards. Work characteristics and employees' self-esteem assumed to contribute to employees' burnout. High level of employees' burnout may affect hotels' performance. The purpose of this study is to examine the effects of work characteristics' dimensions and self-esteem on levels of burnout among supervisory-level employees in Egyptian hotels. Methodology/ Approach - A quantitative approach was employed to the measure the associations between the study variables, data were collected on modified versions of Maslach Burnout Inventory scale, work characteristics and self-esteem scales. Statistical tests include descriptive statistics, internal consistency, reliability, validity, simple and multiple regressions tests were conducted to determine the associations among the study variables and to validate the study. Findings- the emerged results indicated that work characteristics are crucial predictors of burnout dimensions. Certain work characteristics such as work variety, work identity, work significance and work feedback increase the emotional exhaustion of supervisory-level employees while, work autonomy did not contribute to supervisor staff emotional exhaustion. Similarly, work characteristics influence personal accomplishment; on the other hand, depersonalization did not affected by the changes in work characteristics of supervisory employees in hotels. The results also show that, self-esteem negatively and strongly affects all burnout dimensions. Originality- this study comes up with new insight for hotels' operators, hence it illustrates the importance of work characteristics for burnout phenomena in hotels, and it sheds the light on the self-esteem as a predictor, strongly affect burnout in hotels.

Full Text: PDF     DOI: 10.15640/jthm.v6n1a2