Journal of Tourism and Hospitality Management

The Influence of Quality of Work Life on Employees’ Performance with Job Satisfaction and Work Motivation as Intervening Variables in Star-Rated Hotels in Ubud Tourism Area of Bali
Ni Putu Ratna Sari, I Komang Gde Bendesa, Made Antara

Abstract
The development of human resources is important because labor is an important asset, so maintaining competent human resources is important for hotel management. All things related to welfare, comfort in work life are known as Quality of Work Life (QWL). High QWL is achieved if employees get job satisfaction, both in participating in decision making, as well as in having opportunities to develop. The research objective was to analyze (1) the influence of Quality of Work Life on job satisfaction and work motivation, (2) the influence of job satisfaction and work motivation on employee performance (3) the influence of Quality of Work Life on employee performance mediated by job satisfaction and work motivation in star-rated hotels in the Tourism area of Ubud, Bali. The determination of respondents used was by proportional stratified random sampling method with a sample size of 240.The data analysis method used is Structural Equation Modeling (SEM). The results showed that (1) QWL had a positive and significant influence on job satisfaction and work motivation (2) Job satisfaction and work motivation had a positive and significant influence on employee performance (3) QWL had a positive and significant influence on employee performancewhich wasmediated by job satisfaction and work motivation. The findings of this study were as follows: satisfaction and work motivation acted as a moderator variable to strengthen the influence of QWL on employees’ performance in star-rated hotels in the tourism area of Ubud.

Full Text: PDF     DOI: 10.15640/jthm.v7n1a8